Commercial Field Collections
We conduct professional in-person field visits to businesses regarding outstanding commercial accounts.
Our field efforts are designed to establish contact with the appropriate business representative, communicate the purpose of the visit, and pursue an opportunity for resolution.
Services may include:
Commercial account field visits
Business-to-business collection efforts
Contact with business owners and decision-makers
Skip-trace and location assistance
Verification of business information
Payment and resolution discussions
Follow-up field activity
Documentation of field results
OUR SERVICE
SERVICES
Professional field collection and account resolution for difficult commercial accounts.
A Professional Field Resource for Difficult Commercial Accounts
Resolve Field Collections brings more than 20 years of collection experience across consumer and B2B environments. We understand that commercial collection is not simply about making a demand for payment. It is about gathering information, establishing communication, understanding the account, and working toward an appropriate resolution.
Our field representatives provide clients with documented information regarding:
Field contact attempts and results
Business status and operating information
Information obtained during the field visit
Communication with business owners or decision-makers
Payment or resolution opportunities identified
Recommended next steps
When traditional collection efforts reach their limit, put Resolve Field Collections to work.
Field Investigation & Business Verification
When traditional collection efforts fail, information can become one of your most valuable assets.
Our Resolve field representatives can help verify information available at the business location and document relevant observations from the field.
Reports may include:
Business location verification
Operating status
Contact information
Identification of responsible parties
Field contact results
Relevant observations
Recommended next steps
All field activity is documented and communicated back to the client.
Account Resolution
Every difficult account has a different set of circumstances.
Our approach focuses on understanding the situation and identifying a practical path toward resolution.
Depending on the circumstances, this may include pursuing payment arrangements, obtaining updated account information, establishing communication with responsible parties, or providing your organization with information needed to determine the next appropriate step.
Our objective is:
Locate. Contact. Document. Resolve.