How It Works

Bridging the Gap Between Collection Efforts and Resolution

Traditional collection efforts generally rely on:

Emails

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Calls

Calls

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Letters

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Follow Up

Letters

But what happens when none of those methods produce a response?

That's where Resolve Field Collections comes in.

Our purpose is to provide a professional in-person field presence when traditional collection efforts have been exhausted.

Rather than allowing an account to simply become another write-off, Resolve Field Collections gives businesses an additional opportunity to establish contact, gather information, communicate directly with responsible parties, and pursue a path toward resolution.

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Emails

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Follow Up

STEP 1

Review the Account

Every difficult account has a different set of circumstances.

Our approach focuses on understanding the situation and identifying a practical path toward resolution.

STEP 2

Locate & Verify

Our Resolve field representatives can help verify information available at the business location and document relevant observations from the field.

Reports may include:

  • Business location verification

  • Operating status

  • Contact information

  • Identification of responsible parties

STEP 3

Establish Contact

Our field efforts are designed to establish contact with the appropriate business representative, communicate the purpose of the visit, and pursue an opportunity for resolution.

This may include contact with business owners and decision-makers.

STEP 4

Gather Information

When traditional collection efforts fail, information can become one of your most valuable assets.

Field representatives may document:

  • Field contact results

  • Relevant observations

  • Information obtained during the field visit

  • Business status and operating information

  • Communication with business owners or decision-makers

STEP 5

Pursue Resolution

Depending on the circumstances, this may include pursuing payment arrangements, obtaining updated account information, establishing communication with responsible parties, or providing your organization with information needed to determine the next appropriate step.

Our objective is:

Locate. Contact. Document. Resolve.

STEP 6

Document & Report

All on-site activities are recorded and reported.

Our field representatives provide clients with documented information regarding:

  • Field contact attempts and results

  • Business status and operating information

  • Information obtained during the field visit

  • Communication with business owners or decision-makers

  • Payment or resolution opportunities identified

  • Recommended next steps

When Traditional Collection Efforts Reach Their Limit

When an account becomes difficult to collect, your business needs more than another collection attempt.
Resolve Field Collections provides a professional field presence designed to establish contact with businesses and decision-makers when traditional collection methods have not produced the desired results.